The Daniel Group Blog
Customer Service as a Growth Engine
June 7, 2010 Posted by The Daniel Group in : Understanding Your Customer , add a commentThis morning’s Wall Street Journal contains an interesting article on how companies view customer service as a growth engine. According to an Accenture survey, just over 25% of the 1,405 companies recently surveyed indicated said customer service would be the first area for increased funding as the economy recovers. Aside from making life easier for [...]
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