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The Daniel Group Blog

Some History in Customer Service Innovation: Lessons for Today

December 31, 2010 Posted by The Daniel Group in : Service Improvement, Strategy , 1 comment so far

With 2011 almost here, I have considered some of the challenges business leaders are likely to face in the coming year.   Some examples:  An economy slowly recovering from a recession; businesses that depend more on a growing work force of temps and contractors; and employees that may not be as engaged in their jobs [...]

Not Many Engaged Employees It Seems

December 27, 2010 Posted by The Daniel Group in : Service Improvement , 1 comment so far

A recent Manpower study should give pause to business leaders.  According to the survey, 84% of employees plan to look for a new job in 2011.  This is up from 60% last year.  This points to a lot of potential upheaval in businesses in the coming year. One of the areas that is impacted the [...]

The Daniel Group Makes the Fast 50

December 11, 2010 Posted by The Daniel Group in : General , 1 comment so far

The Daniel Group ranked as the 17th fastest growing privately held company in the Charlotte Business Journal‘s  annual Fast 50 program.  This is the first time for our firm.  The average growth rate in revenue for the 2007 to 2009 time period was 38%.  Thanks to all of our clients and supporters for helping to [...]