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The Daniel Group Blog

Seven Simple Ways to Improve Customer Service

February 28, 2011 Posted by The Daniel Group in : Service Improvement , add a comment

I read the article at the link below from Fast Company.  It is really interesting and provides some very useful tips to improving customer service–in most any environment. Lynn Fast Company Related articles Using Behavioral Science to Improve Customer Service (danielgroup.wordpress.com)

Net Promoter Conference 2011–More

February 5, 2011 Posted by The Daniel Group in : Uncategorized , add a comment

I spent Thursday and Friday attending the Net Promoter Conference in Miami.  Aside from enjoying the warm weather the conference was great.  Lot’s of very insightful speakers.  Several themes that came from the conference: Measurement is only part of the answer.  If you stop with measurement, you will be disappointed. Engaging employees is essential to [...]

Net Promoter Conference 2011

February 3, 2011 Posted by The Daniel Group in : Uncategorized , add a comment

Attending the 2011 Net Promoter Conference in Miami Beach. Much discussion about the connection between engaged employees and customer loyalty. I will summarize some of the key lessons over the weekend. Lynn