The Daniel Group Blog
Customer Service Pain Points
July 27, 2011 Posted by The Daniel Group in : Service Improvement , 1 comment so farA recent article in Consumer Reports caught my attention. The article, entitled “What’s Wrong With Customer Service?” shared some interesting findings from their own research. Keep in mind, this mostly applies to a business-to-consumer environment but many of the messages apply to the business-to-business world as well. Key things of note are: Sixty-four percent of [...]
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