The Daniel Group BlogService Improvement , trackback
I am pleased to announce that Okuma America Corporation has implemented ServiceConnect by The Daniel Group. ServiceConnect is a proven way to measure, manage, and improve customer service. For more information, click here for the press release.
Okuma is a world leader in the development of computer numeric controls (CNC) and machining technology, founded in 1898 in Nagoya, Japan.
Okuma is known for its technology leadership and world-class manufacturing, product quality and dedication to customer service. Okuma products are used in the automotive, aerospace and defense, construction and farming equipment, oil and energy, medical, mold and die, and fluid power industries.
The Daniel Group, founded in 1989, is a Charlotte, NC-based firm that provides business-to-business companies with services to help measure, manage, and improve customer service.