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We provide innovative strategy, research, and customer retention services to business-to-business companies.

Measure, manage and improve customer service with our proven solutions – designed to accommodate your companies needs.

Develop strategic business plans and put your strategy into action with our Envisioned Strategy Development Process.

Better understand customer behavior with our customized market research services.

Please read to see how we can help your company measure, manage, and improve service and keep your customers returning.

The Daniel Group Blog

News from The Daniel Group–Okuma Implements ServiceConnect to Improve Customer Service

May 3, 2012 Posted by The Daniel Group in : Service Improvement , trackback

I am pleased to announce that Okuma America Corporation has implemented ServiceConnect by The Daniel Group. ServiceConnect is a proven way to measure, manage, and improve customer service. For more information, click here for the press release.

Okuma is a world leader in the development of computer numeric controls (CNC) and machining technology, founded in 1898 in Nagoya, Japan.

Okuma is known for its technology leadership and world-class manufacturing, product quality and dedication to customer service. Okuma products are used in the automotive, aerospace and defense, construction and farming equipment, oil and energy, medical, mold and die, and fluid power industries.

The Daniel Group, founded in 1989, is a Charlotte, NC-based firm that provides business-to-business companies with services to help measure, manage, and improve customer service.

Lynn Daniel