I recently had the opportunity to visit one of our client's service and sales location. I particularly wanted to meet the team at this agricultural equipment dealer because of their sound performance on our survey program. After spending several hours there, I came away with several observations.
First, they have designed their processes to actually serve customers. Second, employees appeared quite engaged in what they were doing. Lastly, there was a palpable sense of pride in what they were doing. The visit provided many insights into how to deliver excellent customer service.Read More