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To Transform your Customer Experience, Make a Change Every Day

According to the internet, Jeff Bezos once said: “It's our job every day to make every important aspect of the customer experience a little bit better.”

It’s an incredibly powerful idea for anyone with customers, i.e., every single business!

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Employees, Customer Service and the Connection

I have written on several occasions about the need to focus on both the customer and employee when improving customer service. After a recent trip visiting clients I want to revisit the topic again. 

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