What are the individual benefits for improving CX for your three major stakeholders?
1. The company
2. The employees?
3. The customers?
Courteousness and competency are significant factors in the customer service experience. However, excellent communication skills complete the trifecta of excellence.Read More
Over the last several years, I’ve seen an increasing number of B2B service organizations buy into the idea that communication, a soft skill, is an essential ingredient in delivering exceptional customer experiences and in turn, hard business results such as repeat business and word of mouth referrals.Read More