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Small Touchpoints Matter in a Big Way!

Over the past several months, I have had the pleasure of working with one of our clients, AGCO Corporation, to provide some customer experience training.  It has been a very rewarding experience and has caused me to think more closely about how important the touchpoints we have with customers really are.  Even touchpoints that we too often take for granted.  

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A Business Tip from Nature: How to Stay in Touch with Customers as You Grow

If your company is growing, congratulations!  That’s great news.  Now, here’s the bad news: your business may be becoming less connected with your customers with every sale you make.

Here’s why and what to do about it:

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B2B Customer Service is a Building Process

Happy Fourth of July from everyone at The Daniel Group! It’s been difficult to find things to write about lately.  Other things seem to be dominating the business headlines and none of it seems very positive.  So I have decided to break from the norm and come up with some semi-original content.

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